CLIENT CARE

Customer Support

Help with sizes, products, quotations, shipping and after-sales questions.

BUYING WITH SHEOSIN

Prepare your wholesale inquiry

A clear selection helps us review your requirements. Use this checklist before requesting a quotation.

MOQ, availability, sample arrangements, pricing, payment terms and timing require confirmation for your specific request. This guide is not a fixed offer or delivery promise.

Wholesale questions before you order

How do I confirm the MOQ?

Send the selected style and quantity breakdown. Ask SHEOSIN to confirm the minimum quantity and any conditions for that selection before proceeding; there is no single MOQ stated for every product here.

Can colors and sizes be mixed?

List the quantity needed for each color and size. Ask whether that assortment is possible for the selected style and whether separate minimums apply. Do not assume all combinations are available.

How should I request a sample?

Specify the style, color, size and any changes you want to assess. Confirm sample availability, cost, shipping and timing before agreeing to a sample request.

What packaging details should I confirm?

Describe your preferred individual packaging, labels and outer cartons. Ask for applicable packing quantities, dimensions, volume and weights for the actual order; these are not universal values across the collection.

What should the quotation include?

Confirm the currency, quantity basis, product specification and included charges. Provide the destination and ask which shipping terms apply, including the port if relevant, so quotations can be compared on the same basis.

How are payment arrangements confirmed?

This website accepts inquiries, not online checkout payments. Confirm the final quotation, payment method and payment schedule directly with SHEOSIN before making a payment. Submitting an inquiry does not complete an order.

When can the order be ready and delivered?

State your requested arrival date. Ask whether the selected style is in stock or needs production, and confirm preparation, production and transit timing separately before proceeding. No fixed lead time is promised by this guide.

01

Fit guidance

Share the style, size and foot measurements so we can help you review the fit information.

02

Product inquiries

Send your preferred styles, colors and quantities to request availability and a quotation.

03

Order support

For an existing order, include your order or inquiry reference and a description of the issue.

04

Your saved styles

Review your inquiry list before contacting us, and check the selected colors, sizes and quantities.

How support works

01

Send your request

Tell us which products you need and where you would like them shipped.

02

Confirm the details

We review availability, quantities, quotation and delivery requirements with you.

03

Keep in touch

Reply to our email to continue the same request. If you have an inquiry reference, include it.

Customer Support

A clearer product inquiry

SHEOSIN accepts product inquiries rather than online checkout payments. Stock, final quotation and shipping arrangements are confirmed with you before an order proceeds.

  • Product name or link
  • Preferred color and size
  • Required quantity
  • Delivery country or destination

Common questions

Can I save products before asking for a quote?

Yes. A guest inquiry list stays in this browser on this device. Signed-in members can save their list to their account; signing in also lets you bring guest items into it.

What should I include in an inquiry?

Include the product link, color, size, quantity and destination. For an existing order, add its reference.

Can I pay on this website?

There is no online payment checkout on this website. Please contact SHEOSIN to confirm your quotation and order arrangements.

Need help choosing a style?

Send us your requirements for help with sizes, products and quotations.